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Refund policy

Refund Policy

At Mappyfy, we aim to provide top-quality services and products to our customers. If you are not satisfied with your purchase, we offer refunds under specific conditions outlined below.

. Refund Policy for Products

Refunds for products are applicable under the following conditions:
✅ The product was not delivered or accessible due to a technical issue.
✅ The product was defective or significantly different from the description.

🚫 Refunds will not be issued if:

  • The product has already been downloaded, accessed, or used.

  • The dissatisfaction is due to a change of preference.

  • The issue was caused by incompatibility with third-party software or systems.

Cancellation & Refund Process for Products:

  • A refund request must be made within 5 days of purchase.

  • If applicable, customers may need to provide proof of the issue (e.g., screenshots, error messages).

3. Refund Request Procedure

  1. Contact us at mappyfyshopping@gmail.com

     with your order details and reason for the refund request.

  2. Our team will review the request within 3 business days.

  3. If approved, refunds will be processed and credited  within 5-10 business days to your original payment method.

4. Contact Us

For any refund-related inquiries, please reach out to:

Email: mappyfyshopping@gmail.com


Phone: 8825441128


Address: No 4 Bharathi dasan street valasaravakkam chennai 600087

At Mappyfy, we value customer satisfaction and are committed to delivering high-quality services and products.

MessagesTimelineExceptionsViews13RouteQueries10Models3MailsGateSessionRequest
Request history8.2.4PHP Version1.31sRequest Duration43MBMemory UsageGET refund-policyRoute
    • Booting (466ms)time
    • Application (848ms)time
    • 1 x Application (64.52%)
      848ms
      1 x Booting (35.48%)
      466ms
      13 templates were rendered
      • web-views.pages.refund-policyrefund-policy.blade.php#?blade
      • layouts.front-end.appapp.blade.php#?blade
      • web-views.partials._robotsMetaContentData_robotsMetaContentData.blade.php#?blade
      • system-partials._analytics_script_analytics_script.blade.php#?blade
      • layouts.front-end.partials._modals_modals.blade.php#?blade
      • layouts.front-end.partials._quick-view-modal_quick-view-modal.blade.php#?blade
      • layouts.front-end.partials.modal._buy-now_buy-now.blade.php#?blade
      • layouts.front-end.partials._header_header.blade.php#?blade
      • layouts.front-end.partials._cart_cart.blade.php#?blade
      • layouts.front-end.partials._alert-message_alert-message.blade.php#?blade
      • layouts.front-end.partials._footer_footer.blade.php#?blade
      • layouts.front-end.partials.modal._dynamic-modals_dynamic-modals.blade.php#?blade
      • layouts.front-end.partials._firebase-script_firebase-script.blade.php#?blade
      uri
      GET refund-policy
      middleware
      web, maintenance_mode, guestCheck
      controller
      App\Http\Controllers\Web\PageController@getRefundPolicyView
      namespace
      App\Http\Controllers\Web
      prefix
      where
      as
      refund-policy
      file
      app/Http/Controllers/Web/PageController.php:54-66
      10 statements were executed (2 duplicates)Show only duplicates16.12ms
      • GuestMiddleware.php#24mappyfy7.14msinsert into `guest_users` (`ip_address`, `updated_at`, `created_at`) values ('18.191.207.141', '2025-05-29 15:40:35', '2025-05-29 15:40:35')
        Bindings
        • 0: 18.191.207.141
        • 1: 2025-05-29 15:40:35
        • 2: 2025-05-29 15:40:35
        Backtrace
        • middleware::guestCheck:24
        • vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
        • middleware::maintenance_mode:30
        • vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php:183
        • middleware::api_lang:22
      • RobotsMetaContentRepository.php#27mappyfy1.11msselect * from `robots_meta_contents` where (`page_name` = 'refund-policy') limit 1
        Bindings
        • 0: refund-policy
        Backtrace
        • app/Repositories/RobotsMetaContentRepository.php:27
        • app/Http/Controllers/Web/PageController.php:56
        • vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • vendor/laravel/framework/src/Illuminate/Routing/Route.php:259
      • RobotsMetaContentRepository.php#27mappyfy600μsselect * from `robots_meta_contents` where (`page_name` = 'default') limit 1
        Bindings
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        Backtrace
        • app/Repositories/RobotsMetaContentRepository.php:27
        • app/Http/Controllers/Web/PageController.php:58
        • vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • vendor/laravel/framework/src/Illuminate/Routing/Route.php:259
      • BusinessSettingRepository.php#115mappyfy1.42msselect * from `business_settings` where (`type` = 'banner_refund_policy') and json_contains(`value`, '{\"status\":\"1\"}') limit 1
        Bindings
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        Backtrace
        • app/Repositories/BusinessSettingRepository.php:115
        • app/Http/Controllers/Web/PageController.php:64
        • vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:43
        • vendor/laravel/framework/src/Illuminate/Routing/Route.php:259
      • _header.blade.php#37mappyfy610μsselect * from `currencies` where `status` = 1
        Bindings
        • 0: 1
        Backtrace
        • view::layouts.front-end.partials._header:37
        • vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
        • vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
        • vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:72
        • vendor/laravel/framework/src/Illuminate/View/View.php:207
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        Bindings
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        • 3: admin
        • 4: 1
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        • 6: physical
        • 7: 1
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        • 9: 1
        Backtrace
        • app/Utils/cart-manager.php:128
        • app/Utils/cart-manager.php:59
        • vendor/laravel/framework/src/Illuminate/Conditionable/Traits/Conditionable.php:34
        • app/Utils/cart-manager.php:58
        • view::layouts.front-end.partials._cart:1
      • cart-manager.php#67mappyfy630μsselect * from `carts` where exists (select * from `products` where `carts`.`product_id` = `products`.`id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical') and `status` = 1) and 0 = 1
        Bindings
        • 0: 1
        • 1: 1
        • 2: approved
        • 3: admin
        • 4: 1
        • 5: digital
        • 6: physical
        • 7: 1
        Backtrace
        • app/Utils/cart-manager.php:67
        • view::layouts.front-end.partials._cart:1
        • vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
        • vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
        • vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:72
      • cart-manager.php#128mappyfy630μsselect `cart_group_id` from `carts` where exists (select * from `products` where `carts`.`product_id` = `products`.`id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical') and `status` = 1) and (`customer_id` = 19363 and `is_guest` = 1) group by `cart_group_id`
        Bindings
        • 0: 1
        • 1: 1
        • 2: approved
        • 3: admin
        • 4: 1
        • 5: digital
        • 6: physical
        • 7: 1
        • 8: 19363
        • 9: 1
        Backtrace
        • app/Utils/cart-manager.php:128
        • app/Utils/cart-manager.php:59
        • vendor/laravel/framework/src/Illuminate/Conditionable/Traits/Conditionable.php:34
        • app/Utils/cart-manager.php:58
        • view::layouts.front-end.partials._cart:2
      • cart-manager.php#67mappyfy1.58msselect * from `carts` where exists (select * from `products` where `carts`.`product_id` = `products`.`id` and (`status` = 1) and (`request_status` = 1) and (exists (select * from `sellers` where `products`.`user_id` = `sellers`.`id` and (`status` = 'approved')) or ((`added_by` = 'admin' and `status` = 1))) and `product_type` in ('digital', 'physical') and `status` = 1) and 0 = 1 and (`is_checked` = 1)
        Bindings
        • 0: 1
        • 1: 1
        • 2: approved
        • 3: admin
        • 4: 1
        • 5: digital
        • 6: physical
        • 7: 1
        • 8: 1
        Backtrace
        • app/Utils/cart-manager.php:67
        • view::layouts.front-end.partials._cart:2
        • vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
        • vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
        • vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:72
      • _footer.blade.php#109mappyfy590μsselect * from `flash_deals` where (`status` = 1 and `deal_type` = 'flash_deal') and date(`start_date`) <= '2025-05-29' and date(`end_date`) >= '2025-05-29' limit 1
        Bindings
        • 0: 1
        • 1: flash_deal
        • 2: 2025-05-29
        • 3: 2025-05-29
        Backtrace
        • view::layouts.front-end.partials._footer:109
        • vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php:124
        • vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php:58
        • vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:72
        • vendor/laravel/framework/src/Illuminate/View/View.php:207
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